Return and Refund
Returns
We accept returns for eligible items under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, and in their original packaging, including any tags, certificates, or accessories.
- Customized or engraved jewelry, sale items, and gift cards are non-returnable unless they arrive damaged or defective.
To initiate a return, please contact us at supersportsjunction@gmail.com with your order number and reason for return. We will provide you with return instructions.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
3. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at supersportsjunction@gmail.com within 14 days of delivery. Exchanges are subject to product availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. Kindly provide photos of the item and packaging so we can resolve the issue promptly.
5. Return Shipping
- Customers are responsible for return shipping costs, except for cases of defective or incorrect items.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
6. Non-Returnable Items
The following items are not eligible for return:
- Custom-made, personalized, or engraved jewelry
- Earrings (for hygiene reasons)